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Privacy Policy for Winding Road Provisions

Effective Date: 01/01/2025

1. Introduction Welcome to Winding Road Provisions ("we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, windingroadprovisions.com (the "Site"), or use our services. By using our Site, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our Site.

2. Information We Collect We collect information from you in various ways, including:

Information You Provide Directly:
- When you create an account, we may collect your name, email address, phone number, and address.
- When you place an order, we collect your payment information, shipping address, and order details.
- When you contact us with inquiries or feedback, we collect your name, email address, and any other information you provide.
- When you subscribe to our newsletter, we collect your email address.
Information Collected Automatically:
- Log Data: We collect information about your interactions with our Site, such as your IP address, browser type, operating system, referring URLs, and pages visited.
- Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about your Browse behavior, preferences, and device information. This helps us improve our Site and provide a more personalized experience.
- Analytics: We use third-party analytics tools to collect information about website traffic and usage patterns.

3. How We Use Your Information We use your information for the following purposes:

To process and fulfill your orders.
To manage your account and provide customer support.
To communicate with you about your orders, products, and promotions.
To improve our Site and services.
To personalize your experience.
To send you marketing communications, if you have opted in.
To comply with legal obligations.
To analyze website traffic and trends.
To prevent fraud and protect the security of our website.

4. Disclosure of Your Information We may disclose your information to:

Service Providers: We share your information with third-party service providers who assist us with payment processing, shipping, marketing, and analytics.
Business Partners: We might share information with business partners to provide specific services to you.
Legal Compliance: We may disclose your information if required by law or in response to a valid legal request.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
With your consent: We will share your information with third parties when you give us your consent.

5. Cookies and Tracking Technologies We use cookies and similar technologies to collect information about your Browse behavior. You can control cookies through your browser settings. However, disabling cookies may affect your experience on our Site.

6. Data Security We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

7. Your Rights You have the following rights regarding your personal information:

Access: You can request access to the personal information we hold about you.
Correction: You can request that we correct any inaccurate or incomplete information.
Deletion: You can request that we delete your personal information, subject to certain exceptions.
Opt-Out: You can opt out of receiving marketing communications from us.
Data Portability: You can request a copy of your personal information in a portable format.

To exercise these rights, please contact us at windingroadprovisions@gmail.com.

8. Children's Privacy Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. Changes to This Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our Site. Your continued use of our Site after any changes indicates your acceptance of the updated policy.

10. Contact Us (Privacy Policy Inquiries) If you have any questions or concerns about this Privacy Policy, please contact us at: windingroadprovisions@gmail.com Selma, Texas

Return and Refund Policy for Winding Road Provisions

Effective Date: 01/01/2025

At Winding Road Provisions, we are committed to providing you with high-quality food products. Due to the nature of our products, please review our return and refund policy carefully.

1. General Policy Due to health, safety, and hygiene concerns associated with food products, most food items are non-returnable. We encourage you to carefully review your order before completing your purchase.

2. Exceptions for Returns, Refunds, or Exchanges We will consider issuing a refund, store credit, or an exchange (at our discretion) under the following circumstances:

Damaged or Spoiled Products: If your order arrives with products that are damaged, spoiled, or past their expiration date at the time of receipt. Please inspect your order upon arrival.
Incorrect Items Received: If you receive an item that is different from what you ordered.

3. Reporting Issues To be eligible for a refund, store credit, or exchange for damaged, spoiled, or incorrect items, you must:

Contact us within 48 hours of receiving your order.
Provide your order number and a detailed description of the issue.
Include photographic evidence of the damaged, spoiled, or incorrect item(s). This helps us quickly assess the situation and improve our services.

Please report issues by contacting us at: windingroadprovisions@gmail.com.

4. Proof of Purchase A valid proof of purchase (e.g., order confirmation email, receipt) is required for all refund, store credit, or exchange requests.

5. Non-Returnable / Non-Refundable Items Beyond the exceptions listed in Section 2, the following are typically not eligible for return or refund:

Food products that have been opened or used by the customer.
Products for which the customer simply has a change of mind or dislikes the taste or texture.
Items damaged due to customer mishandling or improper storage after delivery.
Sale or clearance items (unless damaged, spoiled, or incorrect upon receipt).

6. Resolution Process Once we receive your report and required information, we will review your request.

If your request is approved, we will process a refund to your original method of payment, issue a store credit, or arrange for a replacement item to be sent, as deemed appropriate by Winding Road Provisions.
Please allow 5-10 business days for your refund to be processed after approval.
In some cases of damaged or incorrect items, we may not require the physical return of the product. We will advise you on the specific procedure. If a return is required for an incorrect item, we will provide instructions for the return process, and Winding Road Provisions will typically cover the return shipping costs for such approved returns.

7. Product Recalls In the rare event of a product recall, we will notify affected customers with specific instructions on how to proceed, which may include directions for return, disposal, and how to obtain a refund or replacement.

8. Changes to This Return and Refund Policy We may update this Return and Refund Policy from time to time. We will notify you of any changes by posting the new policy on our Site. Your continued use of our Site or purchase of products after any changes indicates your acceptance of the updated policy.

9. Contact Us (Return and Refund Inquiries) If you have any questions or concerns about our Return and Refund Policy, or to report an issue with your order, please contact us at: windingroadprovisions@gmail.com Selma, Texas